I was one of the Panel members of a Round Table discussion on Executive Education by Vishwa Vishwani School of Business, Hyderabad at their campus last Saturday i.e. June 17, 2012. I am honored to be along with the other panel members who are proven personalities in their own fields.
The discussion was very informative and it was good learning for me. In my view below are the points we have collectively made, apart from the basic views.
Value Systems and Culture.
Executing the program as a Corporate not as an Institution.
As we had a good discussion and sharing of views on the Culture and Values, I had two different experiences in the recent past and would like to share them…
Two weeks ago I was driving back to Hyderabad from my native and I had witnessed an accident for the first time in my life. This accident had taken place on the highway somewhere near to Jaggayyapeta. A car which was at distance of just 50feet from mine hit a motor cycle which had barged directly on to the highway from the village without any prior indication. I was shocked to see both the people on the motor cycle were thrown on the road after rising about 100feet in the air. The scene was panic, I pulled my car to the side and asked my nephew, who is travelling with me, to call the108 emergency service and spoke to him, the conversation with the emergency service is as follow…
108 : Yes sir what can I do for you
Me : we were on Vijayawada – Hyderabad highway and an accident has taken place here.
108 : can you please tell me where it is
Me: (we asked a guy next to us and said) Gaurapalem
108: can you tell me which Mandal it is
Me: (loosing my patience) we don’t know the place, we are at about 80kms from Vijayawada on the high way, please send an ambulance, we were behind the care which hit the motorcycle.
108: (I could figure out that the person who is talking to me understood my situation of not able to give exact information,) can you tell me the exact kilometers from Vijayawada and few details around you.after 2mins… the ambulance has already started and will be there in 10mins. if needed can i call you on the number you are calling from.
Me: We will be there till the ambulance comes, you can call us if needed.
108: Thank you and also told me that “please don’t worry sir, we will take care of the situation and everything will be fine… thank you very much for your time and patience”
I was completely moved with the last statement of his, my respect to 108 emergency service has risen multifold. I can very clearly understand that he told me those words to make me comfortable as he could sense my anxiety while speaking.
Fortunately both the persons escaped with minor injuries. Thank God.
We have attended first year birthday party of our colleague’s son recently, after the party one of my colleges joined me as she stays in a hostel on the way back to my home.
Due to heavy rain the party was delayed and we started late after the dinner. I dropped her at the hostel but waited for few minutes to see her getting inside as it was raining heavily, somehow the attendant is not responding to the calls and no one could hear the bell to open the door. I have asked my colleague to get into the car and try to call the attendant. But no response, she hesitated to call her roommate as she is not feeling well and taking rest medication. She tried calling one of her hostel mate to request her to come down and open the door. They both were talking in hindi and I could figure out the overall outcome of the conversation and it was a surprise to me.
My colleague requested her hostel mate to come down as the attendant is not responding the calls and no one could hear the door sound as it was raining. The hostel mate refused to come down as it was raining and the balcony is completely wet. The time is around 11.30pm and my colleague tried explaining her that her roommate is not well and also me along with my kid waiting for her to get into the hostel, even then the hostel mate is insisting my colleague to hit the door hard rather than she taking a little time to come down. Without any other alternative my colleague called her roommate who is not feeling well and she came down to open the door.
As both these incidents happened very closely, it made me to compare and think. The first incident increased my confidence on the organization 108 just because of an employee and the second incident gave me a different perception on the value system of each individual. I heard that this hostel mate is working for a big MNC.
I am very sure during the first incident the employee’s response is very situational, it is his initiation and that is purely based on the value system of him as an individual inspired by the organization where he is working. And at the same time the lady in the second incident could have certainly attended hand full of trainings by her employer but failed to practice at the need hour.
This again reminds me of the importance of the oriental saying I always share…
Where the vision is one year cultivate flowers
Where the vision is ten years cultivate trees
Where the vision is eternity cultivate people